This is a sample page.
Overview
Return Policy:
All returns must have a Direct Caps Return Authorization (RA) number issued by our company within 5 days of receiving the merchandise. Approved returns must be received within 15 days of the RA issue date. Returns will not be accepted for any reason after 30 days from the original order date.
Returns may be subject to a restocking fee of up to 20%, depending on the reason for the return and the condition and packaging of the items upon receipt. Returns that are not received in their original condition and packaging may be refused or assessed the maximum 20% restocking fee.
Please verify that all items— including style, size, color, and quality— is correct prior to decorating. We do not accept returns on items that have been printed, embroidered, or otherwise altered.
All return-related charges, including those from refused items, must be settled prior to placing any subsequent orders. We reserve the right to inspect all returned items and make the final determination on all returns.
Payment:
Payment is due before shipment is released unless specified
$25 fee for all returned payments
Caps and Hats
Re-Stocking Fee – 20%
Shipping – To Be covered by customer.
Sample Fee: $150
If order is cancelled after a sample has been made, the $150 will need to be paid to cover the sample cost.
Shipping:
Domestic blank products are typically shipped within the next business day.
Domestic custom products are shipped within approximately 10 business days after final approval.
Overseas custom products are shipped within approximately 65 days after final approval.
*We are not responsible for the delay of any freight carrier or due to force majeure events such as, but not limited to, disasters, emergencies, pandemics, epidemics, government regulations and strikes.
Disclaimer: It is the sole responsibility of the customer to obtain all necessary permissions, licenses, and/or authorizations for the use of any trademarked logos, brand names, copyrighted materials, or other protected intellectual property submitted to Direct Caps for production.
By submitting artwork, designs, or other materials containing trademarks or other protected content, the customer represents and warrants that they have full legal rights to use and reproduce such materials. Direct Caps assumes no liability for unauthorized use of third-party intellectual property and reserves the right to refuse production if authorization cannot be verified upon request.
The customer agrees to indemnify and hold harmless Direct Caps, its affiliates, and employees from any claims, damages, or legal actions arising from the unauthorized use of intellectual property provided by the customer.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at .
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact Direct Caps within 5 days of receiving the merchandise
Shipping returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at for questions related to refunds and returns.